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Waterside Press publishes works of interest across the legal system where many of its titles have become staples for practitioners, tutors and librarians. Waterside authors come from a wide range of backgrounds and include for example lawyers, judges, campaigners, ex-prisoners, historians, biographers, criminologists and other experts. We also publish works on aspects of social history and seek to blend readability with excellence, diversity, innovation and integrity.

We have been dedicated to your satisfaction since we started business in 1989. If you have any queries, suggestions or comments please contact us:

Phone: 01256 882250
Email:

Or write to us at:
Waterside Press
Sherfield Gables
Sherfield-on-Loddon
Hook
Hampshire
RG27 0JG, United Kingdom

VAT Registration Number 131 1459 50

Making A Purchase

You can browse our store using the section menus or the search facility. Click the 'Add to Basket' button next to the items you would like to purchase. When you have finished shopping, click the "Checkout" link and you will be asked for the address and payment details that we need to be able to satisfy the order. You will not need to register to shop here, although you can create an account to make ordering in future faster.

Card Payments

We provide two safe payment options for customers: Sellerdeck Payments, and Paypal. These are our 'Payment Service Providers' (PSPs) who will securely process the transaction on their secure sites to the highest international standards.

via Sellerdeck Payments we can accept: Visa, Mastercard, Maestro / Eurocard (formerly Switch), and Delta / Electron.
via Paypal we can accept: American Express, Visa, Mastercard, Maestro / Eurocard (formerly Switch), and Delta / Electron. You can also use your bank balance or Paypal balance.

If you are shopping from outside the UK, place your order and your credit card company will convert the transaction to your own currency.

Vouchers

Occasionally we may run special offers and provide voucher codes via our email newsletter or printed flyers. In order to use a voucher (unless stated otherwise) you should add the offer products to your Basket and then apply the voucher during checkout.

Offline payments

Cheque: Please send cheques (we accept pounds sterling only) by post to: Waterside Press, Sherfield Gables, Sherfield-on-Loddon, Hook, Hampshire, RG27 0JG, United Kingdom (remembering to include delivery charges).
Phone: We no longer take payments over the phone. You can still contact us by phone before or after placing your order to ask any questions you may have.
Email: Please do not email card details - for security reasons we cannot accept card details given by email.

Firms and organisations

Firms and organizations may be invoiced for two or more books, at our discretion - please contact us for full details.

Shipping And Handling



  Number of books
DestinationService12345+
United KingdomFREE DELIVERYStandard Delivery (Royal Mail 2nd class or equivalent) is FREE for all orders.
First Class2.003.004.005.005.95
Courier5.95 regardless of order size. A signature will be required on delivery (In stock items, UK mainland only).
EuropeAirmail4.006.008.0010.00(10.00)
WorldwideAirmail7.5011.5014.00(14.00)(14.00)

We use Royal Mail, Airmail and selected couriers.

(Please also see 'Delivery Schedule' below)


Delivery Schedule

Orders for in-stock items are typically despatched within 24 hours (Monday - Friday 9am-5pm). Pre-ordered items will be despatched as soon as we have stock available - you should receive your book before it gets on to bookshop shelves.

Please also note that some titles take an additional 2-3 days to despatch as they are printed to order - this is always stated on the book detail page. Please factor in the additional time these books take to despatch when placing your order.

DestinationServiceDelivery Estimate
United KingdomFREE DELIVERY2-5 working days 1.
First Class1-2 working days.
CourierNext working day (UK mainland only - order before midday).
Western Europe 2Airmail3-7 days (can be longer if customs decide to open a package).
Rest of the WorldAirmail5-10 days (can be longer if customs decide to open a package).

Notes:

  1. Free UK delivery: We will usually wait until all items are in stock and despatch them together. If you are ordering more than one title and want to avoid waiting, choose First Class postage to ensure immediate despatch of in-stock items.
  2. Western Europe: Albania, Andorra, Armenia, Austria, Azerbaijan, Azores, Balearic Islands, Belarus, Belgium, Bosnia Herzegovina, Bulgaria, Canary Islands, Corsica, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France (inc Corsica and Monaco), Georgia, Germany, Gibraltar, Greece, Greenland, Hungary, Iceland, Irish Republic, Italy (inc San Marino and Vatican City), Kazakhstan, Kosovo, Kyrgyzstan, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Madeira, Malta, Moldova, Monaco, Montenegro, Netherlands, Norway (inc Spitzbergen), Poland, Portugal (inc The Azores and Madeira), Romania, Russia, San Marino, Serbia, Slovakia, Slovenia, Spain (inc Balearic Islands and Canary Islands), Sweden, Switzerland, Tajikistan, Turkey.
  3. Anywhere not listed is considered "Rest of the World".

Back Orders

If your item is not in stock, we will back order for you. We will email you with an estimate of delivery. You also have the option to cancel your order if you would rather not wait.

Please note: some titles are printed-to-order, which usually takes 2-3 working days - the estimated time until despatch for these books reflects the production time.

Tax Charges

Publications and books are exempt from UK VAT.

eBooks are standard VAT rateable but this is not payable if you are outside the European Union.

Credit Card Security

Our Payment Service Providers (PSPs) are Sellerdeck Payments, and Paypal. Our checkout will automatically connect you to their secure site to make the payment and return you to us afterwards to collect your receipt. You can choose which PSP suits you (both accept most cards - for details see 'Making a Purchase' below), and they both conform to the highest international standards for secure payments. We will not keep your card details on record - in fact Waterside Press will never even see them.

Additional OptionsSellerdeck Payments, powered by CreditCallMasterCard SecureCodeVerified by Visa



We support the MasterCard SecureCode and Verified by Visa measures which aim to eliminate online credit card fraud by requiring cardholders to use an extra password when making purchases.

When you enter your personal and payment details, you will notice that the web address begins with https://. This means that you are on a Secure Server and all transactions that take place are encrypted between your browser and the server. Nobody is able to obtain your credit card details or any other information.

By making use of Sellerdeck Payments and Paypal we have the most sophisticated online trading systems available. It allows us to safely process your credit card payment with the bank, and complete the financial transactions securely behind protected firewalls. No personal or financial details are left unencrypted on a remote server, and such details are never sent by internet email.

A further level of protection is offered by your credit card company who will refund any transactions on your card which you have not authorised.

Guarantee

We guarantee your satisfaction. If you are not satisfied please let us know and we will rectify the situation. We also appreciate positive feedback if you would like to give us some!

Contact Us

If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01256 882250 or write to us at Sherfield Gables, Sherfield-on-Loddon, Hook, Hampshire, RG27 0JG, United Kingdom

Privacy Policy and Cookies

INTRODUCTION

In this privacy policy, "we" and "our" relates to Waterside Press Ltd, company number 4474187, a company registered in England and Wales.

"You" and "your" relates to the natural person reading this document that is: considering purchasing, has purchased from Waterside Press or is making an enquiry.

HOW WE USE YOUR PERSONAL DATA

We will use the personal information you supply to us in the course of submitting an order for the purpose of fulfilling that order.

Along with, or instead of, placing an order you may have sent an enquiry to us, in which we will use the information you've provided to respond to and answer the enquiry.

We may contact you by telephone, email or other means in relation to your order, for example: notifying you of delivery status, updating you on stock availability or informing you of changes with the order. You cannot opt out of these communications. We will never combine these communications with marketing promotions that you have a legal right to opt out of.

We may use your data for marketing purposes but will always provide a means for you to opt out. We may occasionally use the data you supplied, in our own Legitimate Interest, to send details of products and services that we believe may be of interest to you. We will never use your data in a way that conflicts with your own legal rights and interests.

If we share information with a third party, such as a payment gateway or delivery company, their use of your data will be limited to the purpose of fulfilling your order.

We will make our reasonable endeavours to ensure that all third parties treat your personal data in a legal and appropriate way.

We endeavour not to transfer the data of EU citizens outside the EU but where we cannot avoid it we will only do so via a third party that have conformed to all of the appropriate EU legislation providing equivalent protection to that if the data was retained within the EU.

WHAT DATA DO WE HOLD?

We hold the personal data that you supplied in the course of placing your order or enquiry.

The data normally consists of: product information, transactional information, fraud checking information, name, address, phone number, email, special delivery instructions and potentially other information to ensure the successful completion of your order.

We may hold notes of our communication with you through different channels including, but not limited to: email, live chat, CRM (Customer Relationship Management system) and phone.

We will not seek personal information from you relating to race, religion, political affiliation, trade union membership, sexual orientation, medical or genetic history and we ask you not to provide such information to us under any circumstances.

HOW WE HOLD YOUR PERSONAL DATA

We will retain the personal information you supply to us in the course of submitting an order or an enquiry, for the purpose of fulfilling that order, responding to or processing that enquiry. We may from time-to-time send you details of similar products, where we believe you would be interested. If you would rather not receive these communications, we will always provide a simple means for you to opt-out (e.g. usually at the bottom of an email).

If you place an order, we will retain an electronic copy of your invoice data for the period required by HMRC, after which we will delete it.

Your information will be: securely stored on hardware that has limited access to only relevant persons; and on a server maintained by a third party such as a web host. Whether held by us on our hardware, or on our behalf by a third party, it will be kept secure and protected from unauthorised access using all reasonable means.

HOW LONG WE HOLD YOUR DATA

Retention periods for data are dependent on the following:

* The prevailing legal retention period where there is a statutory need for you or us to retain the data e.g. invoicing data and its related information. This is typically six years after the tax year end to which the data relates. We therefore hold such data for eight years and may retain it for longer if any enquiry or dispute relating to the data is under way.
* We will completely delete your data on request where you have never agreed to our terms or made a purchase.

CO-OPERATING WITH LEGAL AUTHORITIES

If requested, we will pass information about you (and if relevant, your business) to legal authorities who have the legal right to demand such data.

TARGETED ADVERTISING

We may source data from publicly available lists of contacts to use only to target advertising as described above and again under Legitimate Interest. We never use this data to directly contact you.

Our Legitimate Interest is to provide marketing information to people who have shown their interest in our products. We also have a Legitimate Interest in finding other, similar, people and we may use your email address or phone number to help find such people without any detrimental impact on you and our advertising suppliers similarly have a Legitimate Interest in displaying the most relevant ads.

The third-party processors that we use are large responsible companies or organisations and we are sure they have appropriate technical and organisational measures in place to protect your data. Many of these use sub-processors themselves such as cloud services like Amazon Web Services or Microsoft Azure to run their own services. In the case of payment processors, the entire banking infrastructure lies behind them and they pass data to Visa, Mastercard, other similar schemes, the relevant card issuer and acquirer.

PROCESSORS AND SUB-PROCESSORS

Your data will be passed to the following categories of third parties so that we can provide the service that we promise; but in some cases, also to tell you more about our products and services:

CategoryThird party sub-processor
Web hosting companyActiv8 Internet Marketing, 96 Rutland Avenue, Southend on Sea, Essex, SS1 2XN, United Kingdom.
Processing payments on behalf of your customersCreditcall Limited (Sellerdeck Payments), Paypal and similar payment services. Waterside Press does not handle any card information directly in any of these cases.
Fraud detection serviceMastercard Payment Gateway Services Ltd.
Shipping and delivery servicesRoyal Mail, UK Mail, Ingram Books and Gardners Books.
Running our service, sending communicationsEmail sending: through Activ8 (see above).
Administering the service and processing information about how our system is running, finding and fixing problems plus developing new featuresOur website software provider (Sellerdeck Ltd) consistently use the same subcontractors for specific individuals that form part of their team and these reside in Hungary, The Czech Republic and India. These individuals perform software development and support that occasionally and for a short time period may require access to personally identifiable information for fault finding or testing.
AdvertisingFacebook, Google, Twitter, LinkedIn, YouTube and similar companies where the limited data listed above is provided to enable people of similar interests to receive advertisements.
Taking payment from youBilling, card and banking payment systems, currently: Our payment service provider Sellerdeck Payments charges you for card payments using Creditcall Ltd. We also use Paypal if you choose this service.
Marketing to youWeb based marketing systems: iContact and Mailchimp.



The third-party processors that we use are large responsible companies or organisations and we ensure that they have appropriate technical and organisational measures in place to protect your data. Many of these use sub-processors themselves such as cloud services like Amazon Web Services or Microsoft Azure to run their own services. In the case of payment processors, the entire banking infrastructure lies behind them and they pass data to Visa, Mastercard, other similar schemes, the relevant card issuer and acquirer.

Waterside Press make their best endeavours to ensure that all third parties treat your personal data in a legal and appropriate way.

AUTOMATED PROCESSING

We may use personal data for automated decision making; we may send you emails, notifications or other communication that are tailored to you and based on your purchasing history.

Some advertisers, particularly Facebook and Google (but there are others), are used by us and decide what advertisements to show to people based on automated processing of personal information, in order to make those advertisements as relevant as possible to the people who see them. These advertisers should provide the means for you to opt out of such personalisation.

YOUR RIGHTS

If you have engaged with us, but never placed an order, you may request the complete deletion of your details from our systems. Whether or not you have placed an order, you may request us never to contact you again, and we will comply with your request unless you make a further enquiry with us.

You have a number of rights in addition to those mentioned above, including access to the information ("the right to be informed"). If we process your data for marketing purposes on the basis of your Legitimate Interest, you have the right to object. You also have the right to withdraw your Consent to being marketed to, if you previously gave your Consent.

You have the right to see the data held about you and to receive a copy. You have the right to have any errors corrected. You have the right to ask and be told where your data came from.
You can exercise any of these rights by contacting us using the details below.

You have the right to lodge a complaint with the Information Commissioner's Office (ico.org.uk) if you believe any of your rights are being infringed.

COOKIES

Cookies are used on this shopping site where they are strictly necessary for the site functionality. They are used to aid navigation, and to keep track of the contents of your shopping cart. If you log in to an account, your logged-in status is recorded in a temporary cookie. If you select the 'Remember Me' Option in the checkout, a cookie will be used to remember your details. You can turn off cookies by blocking them in your browser Privacy settings. If you turn off cookies, you will be unable to place orders or benefit from the other features that use them.

Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Issue a unique identifier (e.g. customer login)
d. Monitor customer account status beyond that required for individual purchases
e. Only disclose information to third-parties for goods delivery purposes

In addition, WatersidePress.co.uk is a participant in the Amazon EU Associates Programme, an affiliate advertising programme designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.co.uk.

For further information on cookies and disabling them in your browser, please see www.allaboutcookies.org

HOW TO CONTACT US

If you have any questions or concerns, please do not hesitate to contact us through our Contact Us form, or by phone on 01256 882250

Returns Policy

Your rights to return goods are protected under the EU Distance Selling Directive.

You are entitled to cancel your order and return the goods within 7 working days for a full refund, including the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.

Any goods returned should be in saleable condition.

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.

Your custom is important to us and we will uphold your statutory rights, for more details visit: http://www.consumerdirect.gov.uk/after_you_buy/online_shopping/your-rights/

Remittance Terms

Firms or organisations can be invoiced for two or more books on request, at our discretion.

Invoice terms: 30 days (other terms by arrangement only).

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